Privacy Policy

Maanga Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application (SwiftGo), and related services.

By using our services, you consent to the practices described in this policy. We may update this policy from time to time; we will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

We collect information you provide directly, including:

• Account information: Name, phone number, email address, and password when you create an account
• Delivery details: Pickup and delivery addresses, recipient information, and package descriptions
• Payment information: Payment method details (processed securely by our payment providers; we do not store full card numbers)
• Driver partner information: Identity documents, vehicle details, license information, and bank/mobile money details for payouts

We also automatically collect certain information when you use our services:

• Device information: Device type, operating system, unique device identifiers
• Location data: GPS location when you use the app for deliveries (with your permission)
• Usage data: Pages visited, features used, and interaction patterns

We use the information we collect to:

• Provide, maintain, and improve our delivery and logistics services
• Process transactions and send related information (e.g., confirmations, receipts)
• Facilitate communication between customers and driver partners
• Enable real-time tracking of deliveries
• Send promotional communications (with your consent) and service updates
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and enforce our terms
• Analyze usage to improve our platform and user experience

We do not sell your personal information to third parties for marketing purposes.

We may share your information in the following circumstances:

• With driver partners: Necessary delivery details (addresses, contact info) to complete your order
• With service providers: Payment processors, cloud hosting, analytics, and communication services that assist our operations
• For legal reasons: When required by law, court order, or to protect our rights, safety, or property
• With your consent: In other situations where you have given explicit permission

We require third parties to protect your information and use it only for the purposes we specify.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Depending on applicable law, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Location: Disable location services in your device settings (note: this may limit certain app features)

To exercise these rights, contact us at info@maangalogistics.com. We will respond within a reasonable timeframe.

Our website may use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings.

Our mobile app may use analytics tools to understand how the app is used and to improve performance. This data is aggregated and does not identify you personally unless you are logged in.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction and delivery records may be retained for accounting and legal purposes as required by Ghanaian law.

When you delete your account, we will delete or anonymize your personal data within a reasonable period, except where retention is required by law.

For questions about this Privacy Policy or to exercise your rights, contact us at info@maangalogistics.com, call +233 54 013 1193, or visit our office at Achimota, Tetteh Okulley Street, Accra, Ghana.